---
title: How long does it take to receive my order?
description: Most Catch-All orders ship within 1 business day and arrive in 1–5 days. Custom banner orders take longer. Learn how shipping works and how to track or expedite your order.
---

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2. [Shipping](https://knowledge-base.thecatchall.com/knowledge/shipping?hsLang=en)

# How long does it take to receive my order?

## How long does it take to receive my order?

**How Long Does It Take to Receive My Order?**

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**🔹 Standard Shipping Timeline (No Custom Banners)** If your order **does NOT include a custom logo banner**, your items typically **ship out within 1 business day**.

**Delivery time:**

- Most customers receive their order within **1–5 business days** after shipping, depending on location.

✅ This is the fastest shipping option available.

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**🔹 Orders with Custom Banners (Extended Shipping Timeline)** Orders that include **custom banners** take longer because of the design and approval process.

**Custom banner shipping process:**

- Proof sent: **1–2 business days**
- Production time: **7–10 business days after artwork approval**
- Shipping & delivery: **1–5 business days after production**

Need the rest of your items faster? Call us at **(903) 636-3100** to ask about **separate shipping** options.  
⚠️ Please note: There is a **$30 charge** for separate shipping.

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**🔹 Where We Ship From** All Catch-All orders are shipped from our warehouse in **Tyler, Texas**.

We ship across the continental U.S. via ground carriers.

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**🔹 Shipping Confirmation & Order Tracking** Once your order ships, you’ll receive a **shipping confirmation email** with a **tracking number**.

If you don’t receive tracking info within 2 business days of placing your order, please contact us:

📞 **Call:** (903) 636-3100  
✉️ **Email:** support@thecatchall.com

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**🔍 Common Questions We Get About Shipping**

- “How long does shipping take?” → 1–5 business days for standard items
- “Where is my order?” → Check your email for tracking or contact support
- “Why is my order delayed?” → It may include a custom banner in production
- “Can I expedite my order?” → Yes, in some cases. Call us!

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