How long does it take to receive my order?
How long does it take to receive my order?
How Long Does It Take to Receive My Order?
🔹 Standard Shipping Timeline (No Custom Banners)
If your order does NOT include a custom logo banner, your items typically ship out within 1 business day.
Delivery time:
- Most customers receive their order within 1–5 business days after shipping, depending on location.
✅ This is the fastest shipping option available.
🔹 Orders with Custom Banners (Extended Shipping Timeline)
Orders that include custom banners take longer because of the design and approval process.
Custom banner shipping process:
- Proof sent: 1–2 business days
- Production time: 7–10 business days after artwork approval
- Shipping & delivery: 1–5 business days after production
Need the rest of your items faster? Call us at (903) 636-3100 to ask about separate shipping options.
⚠️ Please note: There is a $30 charge for separate shipping.
🔹 Where We Ship From
All Catch-All orders are shipped from our warehouse in Tyler, Texas.
We ship across the continental U.S. via ground carriers.
🔹 Shipping Confirmation & Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
If you don’t receive tracking info within 2 business days of placing your order, please contact us:
📞 Call: (903) 636-3100
✉️ Email: support@thecatchall.com
🔍 Common Questions We Get About Shipping
- “How long does shipping take?” → 1–5 business days for standard items
- “Where is my order?” → Check your email for tracking or contact support
- “Why is my order delayed?” → It may include a custom banner in production
- “Can I expedite my order?” → Yes, in some cases. Call us!